Terms & Conditions

Welcome to CARROT TOOL.

These Terms & Conditions (“Terms”) govern your access to and use of carrottool.com, including purchases, customer accounts, technical support, warranty services, and other services provided through the website.

Throughout these Terms, “CARROT TOOL,” “we,” “us,” and “our” refer to CARROT TOOL. “You” and “customer” refer to any person or organization accessing our website, purchasing our products, or using our services.

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About CARROT TOOL

CARROT TOOL provides welding machines, plasma cutters, power generators, and related industrial equipment for individual users, workshops, farms, repair businesses, contractors, distributors, and other commercial customers.

We work with experienced manufacturing, technical, warehouse, and logistics partners to provide equipment, order fulfillment, technical guidance, and after-sales support.

Our website serves customers in the United States, Mexico, and other markets where our products and services are available.

2. Eligibility to Use Our Website

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order through CARROT TOOL.

Our welding, cutting, generator, and industrial equipment is intended primarily for adult users, professional users, businesses, and other persons capable of safely operating such equipment.

By placing an order, you represent that:

  • You are legally permitted to enter into the transaction
  • The information you provide is accurate and complete
  • You are authorized to use the payment method provided
  • You will use the purchased equipment in accordance with applicable safety instructions and laws

3. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, technical information, compatibility details, and other product information.

However, minor differences may occur due to:

  • Product updates
  • Manufacturing improvements
  • Component changes
  • Packaging updates
  • Display or screen settings
  • Regional product configurations

Product images are provided for reference and may not always represent every minor detail of the final product.

Technical specifications listed on the applicable product page should be reviewed carefully before purchasing.

If a particular specification, voltage, configuration, accessory, or compatibility requirement is important to your application, please contact us before placing your order.

4. Product Availability

All products are subject to availability.

A product being displayed on our website does not guarantee that it is currently available for immediate shipment.

Inventory may vary between:

  • Manufacturing facilities
  • Warehouses
  • Regional stock locations
  • Fulfillment partners

If a product becomes unavailable after an order has been placed, we may contact you to offer:

  • A reasonable alternative
  • A revised estimated fulfillment time
  • Order cancellation and refund where appropriate

5. Prices

Product prices are displayed in the currency shown on the website or during checkout.

We may change product prices at any time without prior notice.

Price changes do not normally affect an order that has already been accepted and paid unless:

  • There was an obvious pricing error
  • The order was not successfully completed
  • The transaction requires modification with your agreement

Unless expressly stated otherwise, displayed prices may not include all taxes, customs charges, import duties, or other government-imposed charges that may apply in the destination country.

6. Pricing and Website Errors

We make reasonable efforts to ensure that product prices and information are accurate.

However, errors may occasionally occur.

If a product is listed with an obvious pricing, specification, availability, or technical error, we reserve the right to correct the error.

If you have already placed an order affected by a material error, we may:

  • Contact you for confirmation
  • Provide corrected information
  • Offer an appropriate alternative
  • Cancel the affected order and issue a refund

We will not intentionally take advantage of obvious website or pricing errors.

7. Placing an Order

When you place an order through CARROT TOOL, you are submitting an offer to purchase the selected products under these Terms.

After placing an order, you may receive an automated order confirmation.

An automated confirmation means that we have received your order. It does not necessarily mean that every aspect of the order has been finally accepted or fulfilled.

We reserve the right to review orders for:

  • Payment confirmation
  • Product availability
  • Shipping feasibility
  • Suspected fraud
  • Incorrect pricing
  • Export or import restrictions
  • Technical configuration issues
  • Other legitimate business reasons

8. Order Acceptance and Cancellation

We may refuse or cancel an order before shipment where reasonably necessary, including where:

  • Payment cannot be verified
  • Fraud or unauthorized activity is suspected
  • A product is unavailable
  • Shipping to the destination is not reasonably possible
  • There is an obvious pricing or product-information error
  • Applicable law or regulation prevents fulfillment

If we cancel a paid order before shipment, the affected amount will generally be refunded through the original payment method.

Customers wishing to cancel an order should contact us as soon as possible.

Once an order has entered processing, production, packaging, or shipment, cancellation may no longer be possible.

9. Payment

Payments are processed through PayPal and eligible payment methods made available through the PayPal checkout system.

You are responsible for providing accurate billing and payment information.

CARROT TOOL does not store full credit or debit card numbers or card security codes on our own website servers.

A payment may be subject to additional review by PayPal or other financial institutions.

We are not responsible for delays caused by:

  • Payment authorization
  • Payment-provider review
  • Bank processing
  • Fraud-prevention procedures
  • Incorrect payment information

Additional information is available in our Payment Policy.

10. Shipping and Delivery

CARROT TOOL ships products through appropriate manufacturers, warehouses, fulfillment partners, carriers, freight providers, and logistics services.

Delivery times shown on the website or communicated by our team are estimates unless expressly stated otherwise.

Actual delivery times may be affected by:

  • Destination
  • Product availability
  • Warehouse location
  • Carrier capacity
  • Customs processing
  • Weather
  • Public holidays
  • Local delivery conditions
  • Transportation disruptions
  • Events beyond our reasonable control

We cannot guarantee an exact delivery date unless we expressly agree otherwise in writing.

Customers are responsible for providing a complete and accurate shipping address and appropriate contact information.

More information is provided in our Shipping & Delivery Policy.

11. Customs, Import Duties and Taxes

International shipments may be subject to customs procedures, import requirements, taxes, duties, or other government charges.

Whether additional charges apply depends on factors such as:

  • Destination country
  • Product
  • Shipment method
  • Customs classification
  • Local regulations

Where applicable, information regarding included or excluded import charges may be provided on the relevant product page, checkout page, or Shipping & Delivery Policy.

Unless we expressly state that particular taxes, duties, or import charges are included, customers may be responsible for charges imposed by the destination authorities.

Customers are also responsible for complying with applicable local import requirements.

12. Delivery Information and Failed Delivery

You are responsible for providing correct delivery information when placing an order.

CARROT TOOL is not responsible for additional costs or delays caused by incorrect or incomplete information supplied by the customer.

If a shipment cannot be delivered because:

  • The address is incorrect
  • The recipient cannot be contacted
  • Delivery is repeatedly refused or missed
  • Required customs information is not provided

additional shipping, storage, redelivery, or return costs may apply where permitted by law.

13. Inspection After Delivery

Customers should inspect the package and equipment after delivery.

If you notice:

  • Significant shipping damage
  • Missing items
  • Incorrect products
  • Serious visible product damage

please contact CARROT TOOL as soon as reasonably possible.

Photographs of:

  • The external packaging
  • Shipping label
  • Product
  • Damage
  • Included accessories

may be requested to help us investigate the issue.

Prompt notification helps us work with the relevant warehouse, carrier, manufacturer, or technical team.

14. Returns and Refunds

Return, refund, replacement, and cancellation requests are handled according to our Returns & Refunds Policy and applicable law.

Because welding machines, plasma cutters, generators, and other industrial equipment may involve substantial international transportation costs and technical considerations, customers must contact CARROT TOOL before returning any product.

Do not send a product to our operating address or any other address without prior authorization.

After reviewing the case, we will provide the appropriate:

  • Troubleshooting procedure
  • Replacement procedure
  • Return authorization
  • Return address
  • Other applicable instructions

Unauthorized returns may not be accepted.

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded under applicable consumer-protection laws.

15. Warranty

Eligible CARROT TOOL equipment is covered by the warranty specified on the product page or in our Warranty Policy.

Where a one-year warranty applies, the warranty period normally begins from the applicable purchase or delivery date specified in the Warranty Policy.

If a verified manufacturing or machine-related defect occurs during the applicable warranty period, CARROT TOOL may provide an appropriate solution depending on the circumstances, which may include:

  • Technical troubleshooting
  • Repair guidance
  • Replacement parts
  • Product replacement
  • Another reasonable remedy

Warranty service may require:

  • Proof of purchase
  • Order information
  • Product model
  • Serial number, where applicable
  • Photographs
  • Videos
  • Troubleshooting information

Detailed warranty conditions, exclusions, and procedures are provided in our Warranty Policy.

16. Warranty Exclusions

Unless applicable law requires otherwise, warranty coverage generally does not apply to problems caused by:

  • Normal wear and tear
  • Misuse
  • Abuse
  • Accidents
  • Improper installation
  • Incorrect voltage
  • Incorrect power supply
  • Improper air pressure or air supply
  • Failure to follow operating instructions
  • Unauthorized modification
  • Unauthorized repair
  • Use outside intended specifications
  • Improper maintenance
  • External damage
  • Environmental damage
  • Consumable parts where normal wear applies

The exact warranty conditions applicable to a product are governed by our Warranty Policy and any product-specific warranty information.

17. Safety and Proper Use

Welding machines, plasma cutters, generators, and related industrial equipment can involve significant safety risks.

These may include:

  • Electric shock
  • Fire
  • Burns
  • High temperatures
  • Welding arc radiation
  • Sparks
  • Molten metal
  • Cutting hazards
  • Fumes and gases
  • Compressed air
  • Noise
  • Moving components
  • Generator exhaust
  • Carbon monoxide
  • Other industrial hazards

Customers are responsible for ensuring that equipment is used:

  • By appropriately competent users
  • In accordance with the product manual
  • With appropriate personal protective equipment
  • With appropriate electrical systems
  • With adequate ventilation
  • In accordance with applicable workplace and safety regulations
  • In accordance with local electrical, fire, and environmental requirements

Never operate equipment in a manner inconsistent with the product instructions or applicable safety requirements.

Additional information may be provided in our Product & Safety Disclaimer and individual product manuals.

18. Electrical and Technical Requirements

Before using electrical equipment purchased from CARROT TOOL, customers are responsible for verifying that the equipment is compatible with their:

  • Voltage
  • Frequency
  • Electrical outlet
  • Circuit capacity
  • Wiring
  • Grounding
  • Air supply, where applicable
  • Other required infrastructure

Professional installation or inspection may be necessary depending on the product and local electrical regulations.

CARROT TOOL is not responsible for damage resulting from using equipment with an incompatible or unsafe electrical system, except where liability cannot lawfully be excluded.

19. Product Manuals

Customers should read and follow the applicable product manual before installing, operating, maintaining, or troubleshooting equipment.

Manuals may contain important information regarding:

  • Installation
  • Electrical requirements
  • Setup
  • Operation
  • Safety
  • Maintenance
  • Troubleshooting
  • Technical specifications

If you do not understand an instruction or are uncertain whether equipment is suitable for your application, contact CARROT TOOL before operating the equipment.

20. Technical Support

CARROT TOOL may provide technical assistance relating to:

  • Product selection
  • Installation guidance
  • Setup
  • Operation
  • Troubleshooting
  • Warranty evaluation
  • Replacement parts
  • Other product-related matters

Technical support is provided based on the information available to us and the information supplied by the customer.

Remote technical advice cannot replace an on-site inspection by a qualified electrician, technician, mechanic, welder, or other relevant professional where such inspection is required.

21. OEM, ODM, Wholesale and Commercial Orders

CARROT TOOL may offer:

  • Sample orders
  • Wholesale purchasing
  • Commercial quantity orders
  • Full-container shipments
  • OEM production
  • ODM development
  • Distributor cooperation

Commercial projects may be subject to additional written agreements covering matters such as:

  • Specifications
  • Minimum order quantities
  • Pricing
  • Branding
  • Packaging
  • Production schedules
  • Payment terms
  • Inspection
  • Shipping
  • Warranty
  • Intellectual property

If a separate written commercial agreement conflicts with these Terms, the specific written agreement will generally govern the matters covered by that agreement.

22. Customer Accounts

Certain website features may allow customers to create an account.

You are responsible for:

  • Keeping login credentials confidential
  • Providing accurate account information
  • Preventing unauthorized account access
  • Informing us of suspected unauthorized activity

You may not use another person’s account without authorization.

We may suspend or restrict an account where reasonably necessary to protect our customers, website, payment systems, or business.

23. Acceptable Use of the Website

You may not use our website:

  • For unlawful purposes
  • To commit fraud
  • To interfere with website security
  • To attempt unauthorized access
  • To distribute malware
  • To scrape or extract data in an abusive manner
  • To impersonate another person or organization
  • To interfere with checkout or payment systems
  • To infringe intellectual property rights
  • To disrupt the operation of the website

We reserve the right to restrict access where necessary to protect the website and its users.

24. Intellectual Property

Unless otherwise indicated, website content associated with CARROT TOOL, including applicable:

  • Brand names
  • Logos
  • Graphics
  • Product descriptions
  • Website design
  • Photographs
  • Videos
  • Technical content
  • Text
  • Marketing materials

is owned by, licensed to, or lawfully used by CARROT TOOL and is protected by applicable intellectual-property laws.

You may use website content for ordinary personal purchasing and informational purposes.

You may not reproduce, distribute, commercially exploit, modify, or republish protected content without appropriate authorization.

25. SHIMMER WELDEN

CARROT TOOL also owns the independent equipment brand SHIMMER WELDEN, which focuses on high-performance and cost-effective welding and cutting equipment.

References to SHIMMER WELDEN products, product names, images, technical materials, and brand content are subject to applicable intellectual-property rights.

Product examples may include:

  • SHIMMER WELDEN MIG 160 Pro
  • SHIMMER WELDEN MIG 200 Pro
  • SHIMMER WELDEN CUT50D

Unauthorized commercial use of the SHIMMER WELDEN brand or related content is prohibited.

26. Customer Reviews and Submitted Content

If you submit a review, photograph, product feedback, testimonial, or other content to CARROT TOOL, you confirm that:

  • You have the right to submit the content
  • The content is not unlawful
  • The content does not infringe another person’s rights
  • The content is not intentionally false or misleading

Where you expressly submit content for publication, you authorize CARROT TOOL to use that content for reasonable website, customer-service, or marketing purposes, subject to applicable law and privacy requirements.

27. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • PayPal
  • Shipping providers
  • Tracking services
  • Google services
  • Advertising platforms
  • Analytics services
  • External websites

Third-party services operate according to their own terms and privacy policies.

CARROT TOOL is not responsible for independently operated third-party websites or services except to the extent required by applicable law.

28. Google Ads and Advertising

CARROT TOOL may promote products through Google Ads and other online advertising platforms.

Advertising platforms may use cookies, identifiers, conversion measurement, or similar technologies according to the practices described in our Privacy Policy and Cookie Policy.

Use of our website is also subject to any applicable privacy choices and consent mechanisms relating to such technologies.

29. Disclaimer of Warranties

Except for warranties expressly provided by CARROT TOOL and rights that cannot legally be excluded, our website and services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted
  • Every website error will be immediately corrected
  • Every product will remain continuously available
  • Delivery estimates will always be achieved
  • The website will be free from every technical issue

Nothing in this section limits an express product warranty or mandatory legal rights.

30. Limitation of Liability

To the maximum extent permitted by applicable law, CARROT TOOL will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

This may include losses resulting from:

  • Business interruption
  • Loss of profits
  • Loss of production
  • Loss of data
  • Improper equipment use
  • Unauthorized modification
  • Failure to follow safety instructions

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded.

31. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, infringement of third-party rights, or intentional misuse of CARROT TOOL products or services.

This provision does not affect consumer rights that cannot lawfully be waived.

32. Force Majeure

CARROT TOOL will not be responsible for delays or failures caused by events beyond our reasonable control.

Such events may include:

  • Natural disasters
  • Severe weather
  • Fire
  • Flood
  • Earthquake
  • War
  • Civil unrest
  • Government restrictions
  • Customs disruptions
  • Port closures
  • Transportation interruptions
  • Labor disputes
  • Epidemics or public-health emergencies
  • Power failures
  • Telecommunications failures
  • Carrier disruptions
  • Supplier interruptions

Where such an event occurs, we will make reasonable efforts to minimize the impact on affected orders.

33. Compliance With Local Laws

Customers are responsible for ensuring that possession, installation, and use of purchased products comply with applicable laws and regulations in their location.

This may include:

  • Electrical codes
  • Workplace regulations
  • Welding and cutting safety standards
  • Generator-use restrictions
  • Fire regulations
  • Environmental rules
  • Import requirements

CARROT TOOL cannot provide legal or regulatory advice for every jurisdiction.

34. Mandatory Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded under applicable law.

If a provision of these Terms conflicts with a mandatory consumer-protection rule applicable to you, the mandatory legal requirement will prevail to the extent of the conflict.

35. Disputes

If you have a concern regarding an order, product, warranty claim, payment, or other CARROT TOOL service, please contact us first.

We will make reasonable efforts to review the matter and work toward a practical resolution.

Any dispute that cannot be resolved directly will be handled in accordance with applicable law and any mandatory rights available to the customer in the relevant jurisdiction.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

37. No Waiver

If CARROT TOOL does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce that provision later.

38. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our products
  • Services
  • Website functionality
  • Payment methods
  • Shipping arrangements
  • Business practices
  • Applicable laws or regulations

The revised Terms will be published on this page with an updated “Last Updated” date.

Changes will apply from the effective date of the updated Terms, subject to applicable law.

39. Contact Us

If you have questions about these Terms & Conditions, please contact us:

CARROT TOOL

Website:
carrottool.com

Email:
info@carrottool.com

Operating Address:
G1407, Building 2, Zone 2, Sanxing Industrial Zone
Fuyong Community, Fuyong Street
Bao’an District, Shenzhen, China