Warranty Policy
Last Updated: August 23, 2026
CARROT TOOL is committed to providing reliable welding machines, plasma cutters, generators, and related equipment together with practical technical and after-sales support.
This Warranty Policy explains the general warranty coverage available for eligible products purchased through CARROT TOOL.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. Warranty Period
Unless otherwise stated on the applicable product page or in a separate written agreement, eligible CARROT TOOL equipment is covered by a:
1-Year Limited Warranty
The warranty period generally begins from the date the product is delivered to the customer.
Different warranty terms may apply to certain accessories, consumables, customized products, OEM/ODM orders, wholesale orders, or products covered by separate commercial agreements.
2. What the Warranty Covers
The warranty generally covers verified manufacturing or machine-related defects that occur during normal and intended use.
Eligible warranty issues may include:
- Manufacturing defects
- Defective machine components
- Assembly-related defects
- Other product failures determined by CARROT TOOL to be covered under warranty
The product should be used and maintained in accordance with the applicable user manual and product specifications.
3. How We Handle Warranty Issues
If a product develops a problem, please contact CARROT TOOL before returning the equipment.
Our support team will first help determine the cause of the issue.
Depending on the circumstances, the solution may include:
- Technical troubleshooting
- Operating or setup guidance
- Replacement parts
- Repair assistance
- Product replacement
- Another appropriate solution
Where practical, we may resolve the issue without requiring the entire machine to be returned.
4. How to Request Warranty Service
To request warranty support, contact:
Please provide, where available:
- Order number
- Product model
- Description of the issue
- Error code, if applicable
- Photographs or video showing the problem
- Serial number, where applicable
Additional information may be requested if needed to diagnose the issue.
You may also review our FAQ for common product setup and troubleshooting information.
5. Replacement Parts or Product Replacement
If a covered problem can reasonably be resolved with replacement parts, CARROT TOOL may provide the appropriate component.
If the issue cannot reasonably be resolved through troubleshooting or replacement parts, we may provide a replacement product or another suitable remedy.
The solution will depend on the nature of the problem, product availability, customer location, and other relevant circumstances.
6. Returns for Warranty Service
Please do not return equipment without contacting CARROT TOOL first.
If a physical return is necessary, we will provide the appropriate:
- Return instructions
- Return address
- Shipping instructions
Our published operating address is not automatically a warranty return address.
Unauthorized returns may not be accepted.
For additional information, please review our Returns & Refunds Policy.
7. Warranty Exclusions
The warranty generally does not cover problems caused by circumstances unrelated to a manufacturing defect, including:
- Normal wear and tear
- Consumable parts worn through normal use
- Misuse or improper operation
- Incorrect installation
- Incorrect or unsuitable electrical supply
- Unauthorized modification or repair
- Accidental or external damage
- Water or environmental damage
- Failure to follow the user manual
- Use outside the product’s rated specifications
Warranty eligibility will be determined based on the individual circumstances of the claim.
8. Consumable Parts
Consumable and normal-wear components are generally not covered for ordinary wear.
Depending on the product, these may include items such as:
- Welding contact tips
- Welding wire
- Plasma electrodes
- Plasma nozzles
- Other consumable torch components
If an accessory or consumable is defective when originally supplied, please contact us and we will review the issue.
9. Refunds
A warranty claim does not automatically require a refund.
Our normal approach is to first provide an appropriate technical or product solution.
Where a refund is appropriate or required by applicable law, it will be handled according to our Returns & Refunds Policy.
10. Shipping for Warranty Cases
Shipping arrangements for warranty cases depend on the specific problem and the solution provided.
CARROT TOOL may, where appropriate, arrange:
- Shipment of replacement parts
- Shipment of replacement equipment
- Authorized return arrangements
- Another reasonable logistics solution
Please obtain our instructions before arranging return shipping.
General shipping information is available in our Shipping & Delivery Policy.
11. OEM, ODM and Commercial Orders
OEM, ODM, wholesale, distributor, customized, and other commercial orders may be subject to separately agreed warranty terms.
Where a separate written agreement applies, those agreed terms will govern the relevant warranty matters.
12. Safe Use and Maintenance
Customers should use equipment according to the applicable product manual and safety requirements.
Improper installation, unsuitable power supply, misuse, unauthorized modification, or operation outside the rated specifications may affect warranty eligibility.
For important product safety information, please review our Product & Safety Disclaimer.
13. Mandatory Consumer Rights
This warranty is provided in addition to any mandatory consumer rights that may apply under applicable law.
Nothing in this Warranty Policy is intended to exclude or restrict rights that cannot legally be excluded.
14. Changes to This Warranty Policy
CARROT TOOL may update this Warranty Policy from time to time.
Any revised version will be published on this page with an updated “Last Updated” date.
15. Contact Us
For warranty or technical-support questions, please contact:
CARROT TOOL
Website:
carrottool.com
Email:
info@carrottool.com
Operating Address:
G1407, Building 2, Zone 2, Sanxing Industrial Zone
Fuyong Community, Fuyong Street
Bao’an District, Shenzhen, China
Important: Please contact CARROT TOOL before returning any product. The operating address above should not be used as a return address unless we specifically provide that instruction.