Privacy Policy
CARROT TOOL respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how CARROT TOOL (“CARROT TOOL,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit carrottool.com, create an account, purchase our products, contact us, request technical or warranty support, or otherwise interact with our website and services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The personal information we collect depends on how you interact with CARROT TOOL.
Information You Provide to Us
When you place an order, create an account, contact us, submit an inquiry, request technical support, make a warranty claim, or communicate with our team, we may collect information such as:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company or organization name, where applicable
- Customer account information
- Order and purchase information
- Product model and serial number, where applicable
- Technical support and warranty information
- Communications, inquiries, and other information you provide to us
If you contact us regarding a product issue, troubleshooting request, warranty claim, or after-sales matter, you may also provide photographs, videos, equipment information, diagnostic results, or other materials necessary for us to evaluate and resolve the issue.
Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically by our website, hosting infrastructure, cookies, analytics tools, advertising technologies, or other service providers.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website or advertising source
- Pages viewed
- Date and time of visits
- Website interactions
- Shopping cart and checkout activity
- Cookie identifiers
- Advertising identifiers
- Approximate location derived from IP address
- Conversion or campaign-related information
We use this information to operate and secure our website, understand website performance, improve customer experience, measure advertising effectiveness, and prevent fraud or abuse.
2. How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Confirming purchases and transactions
- Arranging shipping and delivery
- Providing order and shipment updates
- Managing customer accounts
- Responding to product inquiries
- Providing pre-sales guidance
- Providing technical and after-sales support
- Processing warranty, replacement, or repair requests
- Communicating with customers regarding their orders
- Preventing fraud and unauthorized transactions
- Protecting website and account security
- Improving our products, website, and customer service
- Understanding website traffic and user behavior
- Measuring advertising and marketing performance
- Managing wholesale, distribution, OEM, and ODM inquiries
- Maintaining accounting, tax, customs, and business records
- Complying with applicable legal and regulatory obligations
- Establishing, exercising, or defending legal claims
Where required by applicable law, we will obtain consent or rely on another appropriate legal basis before processing personal information.
3. Orders and Customer Accounts
CARROT TOOL operates an e-commerce website.
When you place an order, we may collect and process information necessary to complete the transaction, including:
- Name
- Contact information
- Billing information
- Shipping information
- Products ordered
- Order value
- Transaction status
- Shipping and tracking information
If you create a customer account, we may retain account-related information so that you can access your order history and use applicable account features.
Order information may also be retained for customer service, technical support, warranty administration, fraud prevention, accounting, taxation, customs requirements, and legal compliance.
4. Payment Information
Payments on CARROT TOOL are securely processed through PayPal and eligible payment methods made available through the PayPal checkout system.
Depending on the payment method selected, PayPal may process information such as:
- Payment account information
- Billing information
- Transaction information
- Payment authorization information
- Device or fraud-prevention information
CARROT TOOL does not store full credit or debit card numbers or card security codes (CVV) on our own website servers.
We may receive transaction information from PayPal that is necessary to administer your order, including:
- Customer name
- Email address
- Shipping information
- Transaction amount
- Transaction ID
- Payment status
PayPal processes payment-related information according to its own privacy policies, terms, and security practices.
5. Shipping and Order Fulfillment
To process and deliver your order, we may share necessary information with parties involved in fulfillment, including:
- Manufacturing partners
- Warehouses
- Shipping companies
- Freight carriers
- Postal operators
- Customs service providers
- Logistics providers
- Other fulfillment partners
Information shared for these purposes may include:
- Recipient name
- Shipping address
- Telephone number
- Email address where required for delivery
- Product and order information
- Package information
- Shipment and tracking information
We provide only the information reasonably necessary to process, ship, clear, track, and deliver your order or provide related customer service.
6. Technical Support and Warranty Service
CARROT TOOL provides technical and after-sales support for eligible products.
When you contact us for technical support or warranty service, we may collect and process information including:
- Contact details
- Order information
- Product model
- Serial number, where applicable
- Description of the issue
- Photographs or videos
- Troubleshooting information
- Diagnostic results
- Communications with our support team
Where necessary, relevant technical information may be shared with manufacturing or technical-service partners so that we can diagnose product issues and provide troubleshooting guidance, replacement parts, repair assistance, product replacement, or other appropriate support.
7. Cookies and Similar Technologies
CARROT TOOL may use cookies, pixels, tags, local storage, and similar technologies to operate the website and support e-commerce, security, analytics, and advertising functions.
These technologies may include:
Essential Cookies
Necessary for basic website functions such as:
- Shopping cart operation
- Checkout
- Customer account access
- Website security
- Session management
- Fraud prevention
Preference Cookies
Used to remember certain website or user preferences.
Analytics Cookies
Used to help us understand website traffic, visitor behavior, and website performance.
Advertising and Marketing Cookies
Used, where enabled, to measure advertising effectiveness, attribute conversions, and support advertising activities.
Where required by applicable law, non-essential cookies and similar technologies will be used subject to appropriate consent or privacy preference controls.
Additional information is available in our separate Cookie Policy.
8. Google Ads and Online Advertising
CARROT TOOL may use Google Ads and related Google advertising and measurement technologies to promote our products in the United States and other markets.
These technologies may help us:
- Measure whether advertisements lead to visits, inquiries, purchases, or other actions
- Understand which advertising campaigns are effective
- Measure conversions
- Analyze advertising performance
- Improve advertising campaigns
- Understand how visitors interact with our website after clicking an advertisement
When Google advertising technologies are enabled, Google may collect or process information such as:
- IP address
- Browser and device information
- Website activity
- Pages viewed
- Referring advertisement or campaign
- Cookie identifiers
- Advertising identifiers
- Approximate location
- Conversion-related information
Where enabled, CARROT TOOL may also use remarketing or similar advertising features that allow advertisements to be shown to users who have previously visited our website.
We may also use personalized or targeted advertising features where permitted and appropriately configured.
Google processes information collected through its advertising technologies in accordance with Google’s own privacy policies and advertising practices.
9. Analytics and Website Performance
We may use website analytics and measurement services to understand how visitors use CARROT TOOL.
Analytics information may help us understand:
- Number of website visitors
- Pages viewed
- Traffic sources
- Device and browser types
- General geographic information
- Website performance
- User interactions
- Conversion activity
This information helps us improve website usability, product presentation, marketing performance, and overall customer experience.
Where analytics technologies require consent under applicable law, they will be managed through appropriate privacy or cookie controls.
10. Email and Customer Communications
We may use your contact information to communicate with you regarding:
- Orders
- Payments
- Shipping
- Delivery
- Product inquiries
- Technical support
- Warranty requests
- Customer-service matters
- Important changes affecting your purchase or our services
These operational communications are separate from optional promotional marketing communications.
If we send optional marketing emails or similar promotional communications, you may unsubscribe using the method provided in the communication or by contacting us.
11. How We Share Personal Information
CARROT TOOL does not disclose personal information unnecessarily.
We may share personal information with third parties when reasonably necessary to operate our business and provide our services.
Payment Providers
Payment providers such as PayPal may receive information necessary to authorize, process, manage, and protect transactions.
Manufacturing and Technical Partners
Information may be shared where necessary for product configuration, technical support, troubleshooting, warranty service, replacement, OEM, or ODM projects.
Shipping and Logistics Providers
Information may be shared for fulfillment, customs clearance, transportation, shipment tracking, and delivery.
Advertising and Analytics Providers
Where enabled, advertising and analytics providers such as Google may process certain website usage, device, cookie, advertising, or conversion information for measurement, attribution, analytics, or advertising purposes.
Website and Technology Providers
We may use hosting, website infrastructure, security, email, analytics, and other technology providers that help us operate our website and services.
Professional Advisers
Information may be disclosed to accountants, lawyers, auditors, insurers, or other professional advisers when reasonably necessary.
Government and Legal Authorities
We may disclose information where required by applicable law, regulation, court order, customs requirement, governmental request, or other lawful process.
Business Transactions
If CARROT TOOL or relevant business assets are involved in a merger, acquisition, financing, restructuring, or sale, personal information may be transferred where reasonably necessary in connection with that transaction and subject to applicable legal requirements.
12. Sale or Sharing of Personal Information
CARROT TOOL does not sell personal information for monetary consideration.
However, some privacy laws may define certain disclosures involving online advertising, remarketing, targeted advertising, or cross-context behavioral advertising as a “sale” or “sharing” of personal information even where no money is exchanged.
Because CARROT TOOL may use advertising technologies such as Google Ads, certain information may be processed by advertising providers for purposes such as:
- Advertising measurement
- Conversion attribution
- Campaign optimization
- Remarketing
- Targeted or personalized advertising, where enabled
Such information may include cookie identifiers, device information, browsing activity, and advertising-related information.
Where applicable, eligible users may exercise available rights to opt out of certain sales, sharing, targeted advertising, or cross-context behavioral advertising through available cookie or privacy controls or by contacting us.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on the type of information and applicable business or legal requirements.
Information may be retained for purposes including:
- Order fulfillment
- Customer service
- Technical support
- Warranty administration
- Accounting and taxation
- Customs and shipping records
- Fraud prevention
- Payment disputes
- Legal compliance
- Contract enforcement
- Dispute resolution
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
14. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
Our security practices may include:
- Secure website connections
- Access controls
- Account-security procedures
- Payment-processing safeguards
- Security monitoring
- Website and server security measures
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials, passwords, and devices.
15. International Data Transfers
CARROT TOOL serves customers internationally and works with manufacturing, payment, technology, logistics, and other business partners located in different countries.
As a result, personal information may be transferred to, stored in, or processed in countries other than your country of residence.
This may include countries where our:
- Manufacturing partners
- Payment providers
- Technology providers
- Hosting providers
- Advertising providers
- Logistics providers
operate.
Privacy and data-protection laws may differ between countries.
Where required by applicable law, we take appropriate measures regarding international transfers and process personal information only for legitimate purposes described in this Privacy Policy.
16. Your Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Request a copy of certain personal information
- Object to certain processing
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain sales or sharing of personal information where applicable
- Opt out of certain targeted or personalized advertising where applicable
- Lodge a complaint with an applicable privacy or regulatory authority
Privacy rights may be subject to applicable legal limitations and exceptions.
For example, we may need to retain information required for:
- Order records
- Accounting
- Taxation
- Customs requirements
- Fraud prevention
- Warranty administration
- Legal compliance
- Dispute resolution
To submit a privacy request, contact:
We may request information reasonably necessary to verify your identity before completing certain privacy requests.
17. California Privacy Rights
If you are a California resident and applicable California privacy laws apply to CARROT TOOL’s processing of your personal information, you may have additional privacy rights.
Depending on applicable law and circumstances, these may include the right to:
- Know what categories of personal information we collect
- Know the specific pieces of personal information we hold about you
- Know the sources from which personal information is collected
- Know the purposes for collecting, using, or sharing personal information
- Know categories of third parties receiving personal information
- Request access to personal information
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to applicable exceptions
- Opt out of the sale or sharing of personal information where applicable
- Limit certain uses of sensitive personal information where applicable
- Exercise applicable privacy rights without unlawful discrimination
Certain advertising activities involving cookies, advertising identifiers, remarketing, or cross-context behavioral advertising may be treated as “sharing” under applicable California privacy laws.
Where applicable, California residents may use available privacy or cookie controls to exercise relevant choices or may contact us at:
Whether specific California privacy requirements apply to CARROT TOOL depends on applicable statutory requirements and our business activities at the relevant time.
18. Privacy Rights for Customers in Mexico
Customers in Mexico may have rights under applicable Mexican personal data protection laws.
Where applicable, these may include ARCO rights:
Access
You may request information regarding personal data we hold about you and how that information is processed.
Rectification
You may request correction of personal information that is inaccurate, incomplete, or outdated.
Cancellation
You may request cancellation or deletion of personal information where permitted by applicable law.
Opposition
You may object to certain uses or processing of your personal information where permitted by applicable law.
You may also have additional rights relating to consent or processing depending on applicable Mexican law.
To exercise an applicable privacy right, contact:
Please provide sufficient information for us to identify, understand, and verify your request.
19. Children’s Privacy
CARROT TOOL sells welding machines, plasma cutters, generators, and related equipment intended primarily for adults, professional users, businesses, and commercial customers.
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child has been collected in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.
20. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment, shipping, advertising, social media, or other external services.
CARROT TOOL does not control and is not responsible for the privacy practices, security, or content of independently operated third-party websites or services.
When you interact directly with a third-party service, that provider’s own privacy policy and terms may apply.
We encourage users to review the applicable privacy policies of third-party providers.
21. Do Not Track and Privacy Preference Signals
Some browsers and devices allow users to send privacy preference signals, including certain opt-out or “Do Not Track” signals.
Because standards and legal requirements regarding these signals may vary, CARROT TOOL will respond to legally recognized privacy preference mechanisms where required by applicable law and technically supported by our website and service providers.
Users may also manage certain cookies and advertising preferences through available website controls, browser settings, or third-party advertising preference tools.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Products and services
- Website functionality
- Advertising or analytics technologies
- Service providers
- Privacy practices
- Applicable laws and regulations
When material changes are made, the updated version will be published on this page with a revised “Last Updated” date.
We encourage users to review this Privacy Policy periodically.
23. Contact Us
If you have questions about this Privacy Policy, how CARROT TOOL handles personal information, or wish to submit a privacy request, please contact us:
CARROT TOOL
Website:
carrottool.com
Email:
info@carrottool.com
Operating Address:
G1407, Building 2, Zone 2, Sanxing Industrial Zone
Fuyong Community, Fuyong Street
Bao’an District, Shenzhen, China