Shipping & Delivery Policy

 

This Shipping & Delivery Policy explains how CARROT TOOL processes, ships, tracks, and delivers orders placed through carrottool.com.

CARROT TOOL sells welding machines, plasma cutters, generators, and related industrial equipment to customers in the United States, Mexico, and other supported markets.

Delivery times may vary depending on the product, destination, warehouse or manufacturing location, shipping method, customs processing, and other logistics conditions.

1. Order Processing

After your order is successfully placed and payment is confirmed, CARROT TOOL will begin processing the order.

Order processing may include:

  • Payment verification
  • Product availability confirmation
  • Product configuration confirmation
  • Final product inspection
  • Packaging
  • Shipping documentation
  • Carrier arrangement

Processing time may vary depending on the product and order quantity.

For standard in-stock products, we aim to prepare orders for shipment as quickly as reasonably possible.

OEM, ODM, wholesale, customized, or large-volume orders may require additional production or preparation time.

2. Shipping Destinations

CARROT TOOL currently serves customers in the United States, Mexico, and other supported international markets.

Shipping availability may depend on:

  • Product type
  • Destination
  • Local import requirements
  • Carrier availability
  • Product size and weight
  • Applicable shipping restrictions

If we are unable to ship a particular product to your location, we will contact you before fulfillment.

3. Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination and logistics conditions.

United States

For shipments to areas such as Los Angeles, San Francisco, and other U.S. West Coast destinations, delivery is generally expected within approximately 30 days.

Delivery to other parts of the United States may vary depending on the shipping route, destination, carrier, customs processing, and product availability.

Mexico

Delivery to Mexico is generally expected within approximately:

30–35 days

Actual delivery times may vary depending on customs clearance, destination, transportation conditions, and local delivery arrangements.

These timeframes are estimates and are not guaranteed delivery dates.

4. When Delivery Time Begins

Estimated delivery time generally begins after:

  • Payment has been successfully confirmed
  • The order has completed processing
  • The shipment has been handed over for transportation

Order processing time and transportation time are separate.

Customized, wholesale, OEM, ODM, or large-volume orders may require additional preparation or production time before shipment.

5. Shipping Methods

Depending on the product, order quantity, destination, and shipping requirements, CARROT TOOL may use different transportation methods.

These may include:

  • International parcel delivery
  • Express shipping
  • Air freight
  • Sea freight
  • Ground transportation
  • Freight services
  • Local delivery partners
  • Other suitable logistics methods

Large welding machines, generators, bulk orders, or commercial shipments may require freight transportation rather than ordinary parcel delivery.

The shipping method used for a particular order will depend on the most appropriate fulfillment and logistics arrangement.

6. Shipping Costs

Applicable shipping charges, where required, may be:

  • Displayed on the product page
  • Calculated during checkout
  • Included in the product price
  • Quoted separately for commercial or customized orders

Shipping costs may vary depending on:

  • Destination
  • Product weight
  • Product dimensions
  • Shipping method
  • Order quantity
  • Freight requirements
  • Customs or regional logistics conditions

For wholesale, OEM, ODM, or full-container orders, shipping costs may be quoted separately.

7. Order Tracking

Where tracking is available, CARROT TOOL will provide shipment tracking information after the order has been shipped.

Tracking information may be sent by:

  • Email
  • Customer account
  • Order status page
  • Other available communication methods

Please note that tracking information may not become active immediately after shipment.

In some cases, it may take several business days for the carrier or logistics system to update tracking information.

8. Multiple Packages or Split Shipments

Some orders may be shipped in more than one package.

This may occur when:

  • Products are stored at different locations
  • Products have different shipping requirements
  • Accessories are shipped separately
  • Large orders require multiple packages
  • Different logistics routes are used

As a result, you may receive multiple tracking numbers and packages may arrive on different dates.

A partial delivery does not necessarily mean that part of your order is missing.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Telephone number

CARROT TOOL is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing an order, contact us as soon as possible at:

info@carrottool.com

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

10. Telephone Number for Delivery

For international and freight shipments, a valid telephone number may be required.

Carriers, customs agents, or local delivery providers may use the telephone number to:

  • Confirm delivery
  • Arrange delivery appointments
  • Resolve address issues
  • Request customs information
  • Contact the recipient regarding shipment matters

Please provide a telephone number where you can reasonably be reached.

11. Customs Clearance

International shipments may be subject to customs clearance in the destination country.

Customs procedures may affect delivery time.

Depending on the destination and shipment, customs authorities may request information such as:

  • Recipient identification
  • Contact information
  • Product information
  • Import documentation
  • Tax-related information
  • Other documents required by local law

Customers should cooperate with reasonable customs requirements when necessary.

Failure to provide required customs information may result in delays, storage charges, return of the shipment, or other consequences.

12. Import Duties and Taxes

Import duties, taxes, customs fees, and other government charges may vary depending on the destination country, product, shipment method, and local regulations.

Where CARROT TOOL expressly states that applicable import charges are included, customers will not normally be required to pay those specified charges separately.

Where no such statement is made, additional duties, taxes, customs charges, or local fees may be the responsibility of the customer.

For questions about a particular order or destination, please contact us before purchasing.

13. Delivery Delays

Although we make reasonable efforts to arrange timely delivery, delays may occur for reasons outside CARROT TOOL’s reasonable control.

Possible causes include:

  • Customs inspections
  • Customs clearance delays
  • Severe weather
  • Public holidays
  • Carrier delays
  • Port congestion
  • Transportation disruptions
  • Flight or vessel delays
  • Local delivery conditions
  • Remote destination
  • Government restrictions
  • Labor disputes
  • Natural disasters
  • Major public-health events
  • Unexpected logistics disruptions

Estimated delivery times are therefore not guaranteed.

If your shipment experiences an unusual delay, please contact us and we will assist with checking the shipment status.

14. Remote or Special Delivery Areas

Deliveries to remote, rural, island, or difficult-to-access areas may require additional time.

In some cases, additional shipping charges or special delivery arrangements may apply.

If special arrangements are required, we may contact you before shipment.

15. Freight and Large Equipment Deliveries

Some industrial equipment may be shipped through freight services.

Freight shipments may require:

  • A valid contact telephone number
  • Delivery appointment
  • Accessible delivery location
  • Recipient availability
  • Appropriate unloading arrangements

Depending on the shipment, the carrier may deliver to a designated accessible point rather than moving equipment inside a building or workshop.

Customers purchasing larger equipment should ensure that suitable unloading and receiving arrangements are available where required.

16. Delivery Inspection

Please inspect your shipment as soon as reasonably possible after delivery.

Before discarding the packaging, check for:

  • Significant external package damage
  • Missing products
  • Missing accessories
  • Incorrect products
  • Visible equipment damage

If there is significant shipping damage, please take photographs of:

  • The outer packaging
  • Shipping label
  • Damaged area
  • Product
  • Internal packaging

Contact CARROT TOOL as soon as possible at:

info@carrottool.com

These materials may be necessary for us to investigate the issue with the carrier, warehouse, or manufacturing team.

17. Damaged Products

If a product arrives with significant shipping damage, do not immediately return it without contacting CARROT TOOL.

Please contact us first and provide:

  • Order number
  • Product model
  • Description of the damage
  • Photographs
  • Video where helpful
  • Packaging photographs

We will review the case and provide the appropriate next steps.

Depending on the circumstances, a solution may include:

  • Technical evaluation
  • Replacement parts
  • Product replacement
  • Carrier claim
  • Other appropriate remedy

18. Missing Items

If you believe an item is missing from your order, first check:

  • All packaging materials
  • Accessory boxes
  • Separate packages
  • Available tracking numbers

Some accessories or products may be shipped separately.

If you still believe an item is missing, contact:

info@carrottool.com

Please provide your order number and details of the missing item.

19. Lost Shipments

If tracking indicates that a shipment may be lost or has not updated for an unusually long period, please contact CARROT TOOL.

We may work with the relevant:

  • Carrier
  • Freight provider
  • Warehouse
  • Logistics partner

to investigate the shipment.

A shipment investigation may require additional time.

If a shipment is confirmed lost, CARROT TOOL will review the case and provide an appropriate solution according to the circumstances and applicable law.

20. Tracking Shows Delivered but Package Is Missing

If tracking shows that a shipment has been delivered but you cannot locate it, please first:

  • Check the delivery location
  • Check with household members or employees
  • Check with building management or reception
  • Check nearby secure delivery locations
  • Contact the carrier where appropriate

If you still cannot locate the shipment, contact CARROT TOOL as soon as possible.

We will assist with reviewing available tracking and delivery information.

21. Failed Delivery

A delivery may fail because of circumstances such as:

  • Incorrect address
  • Incomplete address
  • Recipient unavailable
  • Recipient cannot be contacted
  • Shipment refused
  • Customs information not provided
  • Delivery appointment missed

Where permitted by applicable law, additional shipping, storage, redelivery, or return costs resulting from customer-provided incorrect information or repeated failed delivery attempts may be the customer’s responsibility.

22. Refused Shipments

Customers should contact CARROT TOOL before refusing delivery unless there is an immediate and obvious reason to do so, such as serious visible transportation damage.

Refusing a shipment without contacting us may result in:

  • Return freight charges
  • Storage costs
  • Customs charges
  • Additional logistics costs
  • Processing delays

Please contact us first whenever reasonably possible.

23. Order Changes and Cancellation Before Shipment

If you need to change or cancel an order, contact CARROT TOOL as soon as possible.

We will make reasonable efforts to accommodate the request if the order has not yet entered final processing or shipment.

However, once an order has:

  • Entered production
  • Completed packaging
  • Been transferred to a warehouse
  • Been handed to a carrier
  • Entered international transportation

changes or cancellation may no longer be possible.

For additional information, please refer to our Returns & Refunds Policy.

24. Returns Are Not Sent to Our Operating Address

Our operating address is not automatically the return address for products.

If you need to return, replace, or send equipment for an approved service matter, you must contact CARROT TOOL first.

After reviewing your case, we will provide the applicable:

  • Return instructions
  • Return authorization
  • Return or replacement address
  • Shipping instructions

Do not send equipment to our operating address without prior authorization.

Unauthorized shipments may not be accepted or may result in additional costs.

25. Shipping for Warranty or Replacement Cases

Shipping arrangements for warranty, repair, replacement parts, or machine replacement depend on:

  • The nature of the problem
  • Warranty eligibility
  • Product location
  • Available technical solution
  • Applicable warranty terms
  • Applicable law

Customers should not independently ship equipment back before receiving instructions from CARROT TOOL.

For detailed warranty procedures, please refer to our Warranty Policy.

26. Wholesale, OEM, ODM and Commercial Shipments

Wholesale, OEM, ODM, distributor, and commercial orders may require customized shipping arrangements.

Depending on the project, available options may include:

  • Bulk freight
  • Sea freight
  • Air freight
  • Full-container shipment
  • Consolidated shipment
  • Other commercial logistics arrangements

Shipping schedule, freight terms, production schedule, customs responsibility, and delivery arrangements may be confirmed separately for commercial orders.

Where a separate written agreement applies, that agreement will govern the relevant shipping terms.

27. Force Majeure and Events Beyond Our Control

CARROT TOOL is not responsible for delivery delays caused by events beyond our reasonable control.

These may include:

  • Natural disasters
  • War
  • Civil unrest
  • Government actions
  • Border restrictions
  • Customs disruptions
  • Port closures
  • Transportation interruptions
  • Carrier failures
  • Severe weather
  • Labor disputes
  • Power failures
  • Major public-health emergencies
  • Other extraordinary events

Where possible, we will make reasonable efforts to communicate significant shipping disruptions and assist affected customers.

28. Delivery Estimates Are Not Guaranteed Dates

Any shipping or delivery timeframe shown on our website, product pages, emails, or communications is an estimate unless expressly confirmed as a guaranteed service.

Estimated delivery time should not be interpreted as a guaranteed arrival date.

Actual delivery depends on logistics circumstances that may change after shipment.

29. Customer Support for Shipping Questions

If you have questions regarding:

  • Order processing
  • Shipping status
  • Tracking
  • Delivery
  • Customs
  • Damaged shipments
  • Missing items
  • Delayed shipments

please contact CARROT TOOL.

When contacting us, please include your order number whenever possible.

30. Changes to This Shipping & Delivery Policy

CARROT TOOL may update this Shipping & Delivery Policy from time to time to reflect changes in:

  • Shipping methods
  • Logistics partners
  • Delivery regions
  • Warehouse arrangements
  • Customs requirements
  • Business operations
  • Applicable laws and regulations

The updated version will be published on this page with a revised “Last Updated” date.

31. Contact Us

If you have questions about shipping or delivery, please contact us:

CARROT TOOL

Website:
carrottool.com

Email:
info@carrottool.com

Operating Address:
G1407, Building 2, Zone 2, Sanxing Industrial Zone
Fuyong Community, Fuyong Street
Bao’an District, Shenzhen, China