Contact CARROT TOOL
Need help choosing welding, cutting or power equipment? Have a question about an order, delivery, machine setup, technical issue or warranty request? Contact our team and we will help you find the appropriate next step.
For existing orders or technical support, please include your order number and product model whenever available.
Send Us an EmailFind Support for Your Request
Whether you are considering a purchase or already own CARROT TOOL equipment, providing the relevant details will help us understand your request more efficiently.
Product & Pre-Sales Questions
Contact us before purchasing if you need help confirming which product may be suitable for your application.
- Product selection
- Technical specifications
- Voltage requirements
- Welding or cutting capacity
- Accessories and compatibility
Orders & Payments
For questions about an existing order or checkout, include your order number whenever available.
- Order status
- Payment questions
- Order changes
- Cancellation requests
- Checkout assistance
Shipping & Delivery
Contact us if you need assistance with tracking, transportation or an issue relating to delivery.
- Tracking information
- Delivery status
- Delayed shipments
- Missing packages
- Shipping damage
Technical Support
We can help review common machine setup, operation and troubleshooting questions.
- Machine setup
- Error codes
- Operating questions
- Power or air requirements
- Troubleshooting
Warranty & After-Sales Support
If eligible equipment develops a problem, contact us before arranging any return shipment.
- Warranty evaluation
- Replacement parts
- Technical guidance
- Product replacement
- After-sales support
OEM, ODM & Wholesale
Commercial customers, distributors and businesses can contact us to discuss equipment sourcing projects.
- Wholesale orders
- OEM production
- ODM projects
- Private labeling
- Distributor cooperation
Help Us Diagnose Your Equipment
When contacting us about a machine issue, providing clear information can make technical evaluation faster.
Information to Include
Where available, please provide:
- Order number
- Product model
- Description of the issue
- Error code, if displayed
- Photos or video showing the problem
- Relevant machine settings
- Input voltage
- Air-pressure information for plasma cutters, where relevant
Please Contact Us Before Returning Equipment
Many equipment issues can first be evaluated through troubleshooting, setup guidance, replacement parts or another practical solution.
If a physical return is necessary, CARROT TOOL will provide the appropriate return instructions and address for your specific case.
Please do not ship equipment back before receiving return instructions from us.
Helpful Information Before You Contact Us
Our FAQ and policy pages provide additional information about products, warranty, payments, shipping, returns and customer support.
OEM, ODM, Wholesale & Distributor Inquiries
CARROT TOOL works with manufacturing and technical partners to support equipment requirements for commercial customers, distributors and other business projects.
If you are sourcing welding machines, plasma cutters, generators or related equipment in volume, send us your requirements for review.
What to Include in Your Inquiry
Providing the following information can help us better understand your project:
- Products or equipment required
- Estimated quantity
- Technical specifications
- Target market
- Branding or packaging requirements
- OEM / ODM requirements, where applicable
- Other relevant project details
CARROT TOOL Operating Address
Our operating address is listed below. For customer service, technical support, warranty requests or order questions, please contact us by email.
G1407, Building 2, Zone 2, Sanxing Industrial Zone
Fuyong Community, Fuyong Street
Bao’an District, Shenzhen, China
Have a Question? Send Us the Details.
Whether your question relates to a product, an existing order, technical support, warranty service or a business inquiry, contact our team and provide as much relevant information as reasonably possible.